November 2018 Perth ExchangeNow Meetup
- 04:00 PM
- Kinetic IT, 30 The Esplanade, Perth WA 6000
Please join us for our inaugural Perth ExchangeNow meetup on Thursday, November 22nd, 2018 between 4pm and 7pm. We will be hosting two presentations, a group discussion, an open mic session to ask Q&A with the use of ServiceNow, and an hour of networking drinks.
We will have a selection of beer, wine & soft-drinks available, as well as various trays of food available throughout the evening. We would like to thank Kinetic IT for providing a venue and the food & beverages for this event.
Who: Open to all
When: Thursday November 22, 2018. Doors open at 4pm for a 4.30pm start. Event finishes at 7pm.
Where: Kinetic IT, 30 The Esplanade Perth 6000. (see map below)
Cost: Free to attend
As this event has already passed, copies of the presentations from this event can be found towards the bottom of this page.
Seats are limited, please register now to register your attendance at the event. Registrations close Friday November 16 (if allocation is not exhausted prior) to ensure adequate time to arrange food & beverage orders.
Topics & Speakers
On-boarding non-IT Teams into ServiceNow Quickly & Consistently by Dan Spada
Once an organisation implements ServiceNow there is often a significant drive to expand to other areas of a business.
Dan will present one way of creating a reusable, consistent and scalable model that can be used to grow the ServiceNow platform beyond the walls of IT to many other internal departments. This facilitates minimisation of the use of paper based forms, decommissioning of legacy SharePoint sites and usage of file-shares as knowledge repositories.
Dan will discuss approaches considered, problems encountered, and then show you some of the technical solutions he used to create a heavily data-driven architecture for a Scoped Application. As a result of the consistent approach, on-boarding non-IT teams now takes days, not weeks.
Dan Spada is an Enterprise Service Management Consultant with over 14 years’ experience spanning Service Management tools and application development. Dan has worked with a wide range of clients, projects and products in a vast range of industries. Dan has successfully led teams of developers, from concept to delivery, providing enhanced business value through outcome-focussed solutions.
Murdoch University’s ServiceNow Client Portal Journey by Quentin Kuhl
Starting as a single ICT portal in the Fuji release, the Murdoch Support portal has now grown to encompass 6 business area’s offering a range of services and knowledge to both students and staff.
In this session, Quentin will discuss the considerations that surfaced as the portal grew, with the ongoing modernisation of the Murdoch website. Murdoch are now very proud of where they are in the Service Portal space, though still recognise a need for ongoing improvement as the focus shifts from basic functionality to improving the client UI experience.
Quentin Kuhl is a Technical Lead for ServiceNow and acts as a technical authority for ServiceNow to ensure all development in the system aligns with best practice, current application standards and the university’s strategic goals and direction.
Group Discussion: Configuration vs Customisation by Sid Paradeevisut
‘Configuration vs Customisation’ is a common concern expressed by many organisations when undertaking ServiceNow implementation and enhancement projects. In this discussion we will talk about what constitutes customisation over configuration, and what the impact of that is.
Sid Paradeevisut is a certified ITIL expert. He has over 10 years of hands-on experience working with various service management products, including ServiceNow. He is currently working as a ServiceNow consultant based in Perth.
Copies of the presentations from the November meetup are available for download below.
Dan Spada’s Presentation – Onboarding non-IT Teams into ServiceNow
Quentin Kuhl’s Presentation – Murdoch University’s ServiceNow Client Portal Journey
Sid Paradeevisut’s Slides – Configuration vs Customisation
If you have questions or comments about this event, please contact us using our contact form.