August 2019 Perth ExchangeNow Meetup
- 04:00 PM
- TOTAL BS AND CO. 185 St. Georges Terrace, Perth WA 6000
Please join us for our August Perth ExchangeNow meetup on Thursday, August 29th, 2019 between 4pm and 6.30pm. We will be hosting three presentations and a networking session.
We will have a selection of beer, wine & soft-drinks available, as well as a selection of snacks. We would like to thank Enable Professional Services for hosting this event and providing the catering.
Who: Open to all
When: Thursday August 29, 2019. Doors open at 4pm for a 4.30pm start. Event finishes at 6.30pm.
Where: TOTAL BS AND CO. 185 St. Georges Terrace, Perth WA 6000 (see map below)
Cost: Free to attend
Seats are limited, please register now to register your attendance at the event. Registrations close Monday August 26th (if the allocation is not exhausted prior) to ensure adequate time to arrange food & beverage orders.
Topics & Speakers
Harnessing the Power of Performance Analytics by Stephen Howells
Performance Analytics is a powerful platform that enables organisations to gain valuable insights into business and team performance and guide continual service improvement.
Whether you’ve purchased Performance Analytics Premium or are leveraging the free ‘Performance Analytics for Incident Management’, Stephen will walk you through what PA is, and how you can configure it to view your data through another lens and create interactive dashboards based on your existing data models.
Stephen is a Business Analyst at Kinetic IT operating primarily within the improvement sphere, identifying valuable improvement opportunities, and seeing them through to implementation.
CMDB Health – Where to start ensuring your CI data is healthy by Katherine Lewis
A crawl, walk, run approach to setting up CMDB Health metrics to manage the health of your configuration management database. In this talk, Katherine will discuss ways to simplify this seemingly daunting task discussing practical experience on how she has been able to overcome this perceived hurdle.
Katherine is a coding nerd at heart, and a ServiceNow enthusiast since Aspen. From member of a partner team, to a brief subcontractor role with ServiceNow, and now a customer.
Flow Designer – Real-world application by Graham Strydom
How to create a single Flow in Flow Designer that can be used to manage multiple approval levels across multiple Catalogue items
Graham is a Senior Solutions Consultant at Enable. He has 8+ years of ServiceNow experience covering multiple aspects of the Now platform including ITSM, ITBM, ITOM, HRSD, Facilities and App engine. Have worked across multiple industries including Health, Education, Mining, Energy, Rail, Aviation and Local government.